FAQs -Frequently Asked Questions
What payment methods do you accept?
We accepts Visa, Mastercard, American Express, Discover JCB, Diner's Club, Shop Pay, Apple Pay, Google Pay and PayPal.
Can I have my order gift wrapped with a note enclosed?
Yes, we are now offering gift wrapping on any item for an additional $8 per item/set. Your gift will be professionally gift wrapped using our deluxe glossy white gift wrap paper, satin ribbon and enclosed gift-card (with your custom message, of course!) There is an option to add gift wrapping and/or a complimentary hand written gift card located on each product page. Please enter your gift message in the available text box on the product page. Please note that some products are not eligible for our gift wrapping service.
How do I make changes or cancel my order?
To cancel or make any changes to your order, please use our 'contact us' form or email email@example.com with your request within 24 hours of placing your order.
Can I add more or change a layout to the engraving on my glassware?
Yes, we can customize your order with additional engraving and/or changes to a layout. Additional charges may apply. Please use our 'contact us' form or email firstname.lastname@example.org to discuss details.
Monogramming Sequence Etiquette For a Couple
What is the correct monogram sequence for couple?
Traditionally monograms for a couple are sequenced with the woman's/bride's first initial sequenced first (left) with the new married last name in the center (larger) and the man's first initial engraved to the right. So, Jenna and Brian Wilson would be jWb. The exception to this rule is when engraving barware. When engraving barware the man's initial is often sequenced first, however, it is a personal preference. So, Jenna and Brian Wilson would be bWj. See our Monogram Guide for more monogramming details.
Etched Glass vs. Hand-Cut Glass
What is the difference between hand-cut engraved glassware and etched glassware?
We offer both hand cut engraving and sandblasting etching. Both engraving techniques are permanent and cut into the surface of the glassware however each provide a very different finish. Hand cutting is done by hand on a rotating stone wheel and sandblast etching is done by the use of stencils and sand. We create custom designed artwork that includes your personalized monograms and develop stencils from the artwork. The stencils are then applied to the glassware to create a protection from the sand allowing only the exposed area to be etched/frosted. See more details About Our Engraving Processes here.
What technique is better?
Which technique of engraving is best for my order?
Hand cut engraving is best for those who value the art behind the age old process and like the larger bold lines and crafted finish.
Sandblast etching is best for those looking for a modern and precise finish. Since stencils are made by computer generated artwork we have a variety of letter fonts and designs that include both trending and classic monogramming styles.
Monogram and Fonts
What are my etched font options?
Do you provide a proof before etching my order?
We do not send a proof unless a special request is made for one. Eligible items have an option to request a proof on the product page. Please be aware that a proof request may delay the production of your order a few days.
Proofs are only available for our sand etched glassware. Due to the nature of our hand-cut engraving processes, a proof can not be provided for our Stone Wheel or Diamond Engraved products.
What shipping carrier do you use to ship my order to me?
We ship using FedEx, UPS and USPS. See our shipping info page for more details here.
Can I have my logo or custom artwork etched?
Yes, we can engrave your custom logo, designs or artwork. A crisp, camera ready black and white(no shades of gray)line art, high resolution file is required. Please email your image to us at email@example.com for a quote. An artwork charge may be required based on the quality of your artwork, and the item being etched.
Track my order
Can I track my order?
Yes, You will receive an email from our shipping software (ShipStation) with the FEDEX, UPS or USPS tracking number as soon as it is scheduled to ship. You can click directly on the tracking number to be directed to the shipping details or your can go to FEDEX, UPS or USPS website and enter your tracking number manually.
Multiple shipping addresses
Can I ship my order to multiple addresses?
No, you will need to submit a separate order for each address that you would like to ship to.
Delay my shipment
Can I delay the shipping of my order?
Yes, please send us your request using the 'message for engraving team' box on the product page form with your requested ship date and we will send you a confirmation when we receive your order.
What is your return policy?
We do not accept returns on personalized items. All sales are final. See our Return Policy for more details.
What do I do if my glassware arrives defective or damaged?
Glass Engraving by Jennifer guarantees the quality of our products. Our glassware and crystal is hand-crafted therefore minor bubbles, scratches, swirls and other variations may occur and are inherent in the making of even the finest crystal however if your glassware arrives damaged or broken please use our 'contact us' form or email firstname.lastname@example.org with your order number and a photo of the defective/damaged product and we will be happy to discuss replacement options asap. See our Return Policy for more details.
We take care in packing your glassware according to FEDEX & USPS shipping standards. Although it does not happen often, you receive any item damaged in transit, it is important that you save the packing materials as well as the damaged item just in case the shipping carrier requires an inspection. We may require photos of damaged glassware and/or boxes and outer shipping carton. Please use our 'contact us' form or email email@example.com with any damaged items within 2 days of receiving order to allow for claim processing.
What if the engraving on my glassware is spelled wrong or incorrect?
If the personalization is incorrect on your order based on the information that you provided on your order receipt, we will be happy to replace the incorrect product asap with no additional shipping cost to you. For further assistance, please use our 'contact us' form or email firstname.lastname@example.org
VIP | Friends and Family Discount
Do you offer discounts?
Yes, we love to stay in touch with our customers and reward them with goodies! Subscribe to our VIP email and receive your 15% off discount code to use anytime! We also send you private sales events and sneak peaks to our flash sales.
Will Glass Engraving by Jennifer/Thirsty and Vine sell or share my email?
Do you offer sell wholesale?
Yes, we do offer some of our products wholesale. Please submit your inquiry via our 'contact us' form or email email@example.com. We would love to discuss the opportunity.
How can I contact you?
Please contact us anytime via our 'contact us' form or email firstname.lastname@example.org.
We are also available at 423-202-5891 Monday-Friday, 9 am-6 pm (eastern time)